Is Zendesk Talk Right for Your Business?
Are you looking to switch from your current chat software provider to Zendesk Talk? Is your organization growing in size and you’re finding it difficult to manage with what you have? If so, then there are many reasons why switching to Zendesk Talk could be the right decision for your business.
What is Zendesk Talk?
Zendesk Talk is a live video chat service that facilitates communication between businesses and their customers. This can be used to resolve customer service issues, answer product questions, discuss sales opportunities, and do anything else you want to keep your customers happy. Unlike other video chat solutions like Skype or Google Hangouts, with Zendesk Talk you don’t need to find an open connection window of time in order to speak with someone.
If your business sells products or services internationally, the built-in translation features can help bridge the language barrier and keep you from needing a professional translator. You might need one anyways, but this makes it easier if you’re short on time and resources.
Why Choose Zendesk
When it comes to calling centers, there are a lot of options. It can be difficult to figure out which one is best. That’s why Zendesk has developed its chat software, the perfect solution for busy call centers looking to increase their customer service efficiency and decrease wait times. At the core of this software is live chat which allows you to quickly troubleshoot any problems or answer any questions your customers may have in real-time.
Advantages of Using Zendesk
Zendesk Talk is a free, cloud-based phone system that is packed with features. Here are just a few of the advantages you’ll find with this system
Understanding the Bottom Line
Zendesk Talk is an easy-to-use live chat and customer service software. If you’re looking for a self-service, upsell opportunity and want to save your employees some time, this may be the right system for you. However, if this doesn’t sound like your business’s needs or budget, there are a lot of other options out there that can still help you improve your business’s customer service and conversion rates.
5 Things You Need to Know Before Setting Up Your Account
Zendesk Talk provides all the features of a top-notch customer service system, but it’s on the pricier side and doesn’t allow customization. You can learn more about how this program could fit into your business and what might be holding you back by taking a look at these five tips before setting up your account.
6 Things You Need to Know About Pricing Plans
Before you can even think about which plan to choose, the first thing you’ll need to do is estimate how many support agents you’ll have and how many users will be on your system. For example, if your company will have 2-3 customer service agents and 10-20 users, then the Premium plan might be best for you.
On average, there are six pricing plans to choose from– each one with different set monthly fees. There’s a Starter plan ($2), Essential ($10), Plus ($25), Pro ($50), and Premier (unlimited). The good news is that all customers receive a 14-day free trial before they sign up which is really great.
How Can I Get Started?
Sign up for a 30-day free trial on the Zendesk website and see if you like it. When you sign up, they will assign you a support manager to help set up your account and guide you through the process. If it’s not right for your business, that’s okay! You can cancel your account with no penalties during the trial period.
After your trial expires, they offer several plans based on how many users or incidents (i.e., tickets) your company needs assistance with. The cheapest plan is $20 per month per user; there are options at every price point in between, depending on how much coverage you need. Plus, their open system means all employees can provide customer service from any device in case something breaks!